Privacy Policy
Data Processing & AI Transparency
Your privacy is our priority. Veloop is built on "Privacy by Design", meaning we minimize data collection and give you full control over what our AI model learns.
1Why do we collect data?
Veloop uses Machine Learning (ML) to make your shopping experience more efficient. By learning your habits, the app automatically sorts your shopping list so you don't have to search for items in the store. The sole purpose of data collection is to improve the app's functionality and user experience.
2Behavioral Data (Shopping Habits)
When you check off an item, we record the order and timestamp. This helps our models understand which items are usually picked together or in what sequence. If you turn off cloud syncing, this data is saved only locally on your device (via SQLite/LocalStorage) and is never sent to our servers.
3Location-Based Data
If you have enabled location-based sorting, the app requests your GPS position when checking off items. This is used to learn unique picking orders for different grocery store chains. Location data is stored anonymously and used strictly to trigger the correct sorting model for your current location.
4Contributing to Smart Suggestions
When you enable "Contribute to Smart Suggestions", your item check-offs are shared anonymously with other members of that specific shared list. This allows the AI to learn the patterns of your entire household, providing better suggestions for everyone. Data is only shared strictly per-list, never across different lists or with external parties.
5Security and Storage
All data synced to the cloud is encrypted and protected by Supabase Row Level Security (RLS). We never share your personal shopping habits with third parties for their financial gain. The data is kept entirely within our closed loop to train your personal model.
6Our Technology Partners
To deliver the best AI experience, we rely on industry-leading partners: Supabase (cloud services and database) and Google (Gemini AI for meal planning and categorization). Data shared with these partners is strictly regulated; it is used exclusively to deliver our real-time machine learning services. They are neither legally permitted nor technically capable of using your data to train their public models.
7Your Rights (GDPR)
Under the GDPR, you have the right to access your data, the right to deletion (the right to be forgotten), and the right to withdraw your consent at any time. You can clear your local history or disable cloud synchronization directly from "Data Control" in your profile settings.
8Legal Basis
The processing of this data is based on your explicit consent. You provide this consent by activating the features within the app's profile settings.
9Payment Information
When you upgrade to a paid subscription, we never store your card details. All transactions are handled securely by the Apple App Store and our payment partner RevenueCat.
10Age Limit (COPPA / GDPR)
You must be at least 13 years old to create a user account and use our services. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will delete that information immediately.
11Privacy Contact & Data Deletion
Studio Serafin is the data controller for your personal information. If you have questions regarding privacy, wish to exercise your rights, or request data deletion, please reach out using the contact information provided in our Terms and Conditions.
*Download Your Data
You have the right to access your own data. This feature is available in the Veloop mobile app under the profile settings. From there, you can generate a complete overview of your stored information in a machine-readable JSON format.
Last updated: March 27, 2026
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